Terms of service

Terms of Service

Last Updated: June 21, 2026

These Terms of Service ("Terms") govern your access to and use of the website, products, services, content, features, and functionality provided by SAYA SILVER ("we," "us," "our," or "Store") through our website and any related services (collectively, the "Services").

By accessing, browsing, or making a purchase through our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Eligibility

By using our Services, you represent and warrant that:

  • You are at least 18 years of age or are accessing the Services under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate, complete, and current.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products and Services

SAYA SILVER offers sterling silver jewelry and related accessories through our website.

We make every effort to display products, colors, finishes, dimensions, and descriptions accurately. However, we cannot guarantee that your device's display will accurately reflect the actual appearance of products.

Due to differences in lighting, photography, screen settings, and the handmade nature of certain items, slight variations may occur and shall not be considered defects.

All products are subject to availability, and we reserve the right to discontinue or modify products without prior notice.

3. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without notice.

By placing an order, you authorize us to charge the selected payment method for:

  • Product prices.

  • Applicable taxes.

  • Shipping fees and other charges disclosed during checkout.

We reserve the right to refuse or cancel any order in the event of:

  • Pricing errors.

  • Payment failures.

  • Suspected fraudulent activity.

  • Product unavailability.

  • Violations of these Terms.

If your payment has already been processed, any approved cancellation will be refunded to the original payment method.

4. Orders and Acceptance

Your order constitutes an offer to purchase products from SAYA SILVER.

After placing an order, you may receive an email acknowledging receipt of your order. Such acknowledgment does not constitute acceptance of the order.

An order shall be deemed accepted only when it has been processed and dispatched.

We reserve the right to:

  • Refuse any order.

  • Limit quantities purchased.

  • Cancel orders at any stage prior to dispatch.

  • Verify customer information before processing orders.

5. Shipping and Delivery

Delivery timelines provided on the website are estimates and may vary depending on location, courier services, holidays, weather conditions, or unforeseen circumstances.

We are not responsible for delays caused by:

  • Courier partners.

  • Natural disasters.

  • Government restrictions.

  • Events beyond our reasonable control.

Risk of loss and ownership of products pass to you upon successful delivery.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and agreed to our Return & Refund Policy.

7. Account Responsibility

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your account.

  • Ensuring that all information provided is accurate and up to date.

You are responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts at our discretion.

8. User Conduct

You agree not to:

  • Use the Services for unlawful purposes.

  • Submit false or misleading information.

  • Attempt unauthorized access to our systems.

  • Upload malicious code, viruses, or harmful software.

  • Interfere with the operation or security of the website.

  • Engage in fraudulent or abusive activities.

Violation of these Terms may result in suspension or termination of access to the Services.

9. Intellectual Property

All content available on the website, including but not limited to:

  • Logos

  • Product images

  • Text

  • Graphics

  • Designs

  • Videos

  • Icons

  • Layouts

  • Software and website content

is owned by or licensed to SAYA SILVER and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written consent.

10. Accuracy of Information

We strive to ensure that all information provided on our website is accurate and current. However, we do not guarantee that descriptions, pricing, images, or other content are free from errors.

We reserve the right to:

  • Correct inaccuracies.

  • Update information.

  • Modify content.

  • Cancel orders resulting from errors or omissions.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services. These links are provided for convenience only.

We do not control or endorse third-party websites and are not responsible for:

  • Their content.

  • Privacy practices.

  • Security.

  • Products or services offered.

Your use of third-party websites is subject to their own terms and policies.

12. Disclaimer of Warranties

The Services and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, SAYA SILVER disclaims all warranties, express or implied, including but not limited to:

  • Merchantability.

  • Fitness for a particular purpose.

  • Non-infringement.

  • Accuracy and reliability.

We do not guarantee that:

  • The website will be uninterrupted or error-free.

  • Defects will be corrected immediately.

  • The website will be free from viruses or harmful components.

13. Limitation of Liability

To the maximum extent permitted by law, SAYA SILVER shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of:

  • Use of the Services.

  • Delays in delivery.

  • Product unavailability.

  • Loss of data.

  • Business interruption.

  • Errors or omissions on the website.

Our total liability in any claim relating to a product or service shall not exceed the amount paid by you for that specific order.

14. Indemnification

You agree to indemnify, defend, and hold harmless SAYA SILVER, its affiliates, employees, officers, agents, and service providers from any claims, damages, liabilities, expenses, or costs arising from:

  • Your use of the Services.

  • Violation of these Terms.

  • Breach of applicable laws.

  • Infringement of rights of third parties.

15. Force Majeure

SAYA SILVER shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Floods.

  • Fires.

  • Epidemics or pandemics.

  • Government actions.

  • Strikes or labor disputes.

  • Transportation interruptions.

  • Internet or power failures.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the competent courts located in Agra, Uttar Pradesh, India.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

18. Changes to These Terms

We reserve the right to modify or update these Terms at any time to reflect changes in our business practices, legal requirements, or operational needs.

Any revisions will be posted on this page along with the updated "Last Updated" date.

Continued use of the Services following any changes constitutes acceptance of the revised Terms.

19. Contact Information

If you have any questions regarding these Terms of Service, you may contact us at:

SAYA SILVER

Address:

SHREE SHYAM TRADING COMPANY

2ND FLOOR, 17/92/03/04, SEV KA BAZAR, Shah Complex,

Agra, Agra, Uttar Pradesh, 282003

Uttar Pradesh - 282003, India