Shipping policy

Shipping Policy

Last Updated: June 21, 2026

At SAYA SILVER, we are committed to delivering your jewelry safely and efficiently. This Shipping Policy outlines the terms and conditions governing the processing, dispatch, shipping, and delivery of orders placed through our website.

By placing an order with us, you agree to the terms described below.

Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. During periods of high order volume, sales events, or unforeseen circumstances, processing times may be extended.

Orders placed outside business hours, on weekends, or on public holidays will be processed on the next working day.

Once an order has been processed and shipped, you will receive a confirmation email or message containing tracking information, wherever applicable.

Shipping Coverage

We currently ship across most locations within India.

Delivery availability may vary depending on the serviceability of your area and the network coverage of our courier partners.

At present, we do not offer international shipping unless specifically stated on our website.

Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 business days.

  • Tier 2 and Tier 3 Cities: 3–7 business days.

  • Remote or Non-Serviceable Areas: 5–10 business days.

Delivery timelines are estimates and should not be considered guaranteed delivery commitments.

Actual delivery times may vary due to factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special offers. Such offers are subject to change without prior notice.

Additional shipping charges may apply for certain locations, expedited deliveries, or special handling requirements.

Order Tracking

Once your order has been dispatched, tracking details may be provided through email, SMS, or WhatsApp.

Customers are responsible for monitoring the status of their shipment using the tracking information provided.

If you experience any difficulty tracking your package, you may contact our support team for assistance.

Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed because:

  • The recipient is unavailable.

  • Incorrect or incomplete shipping information was provided.

  • The customer refuses to accept the shipment.

the package may be returned to us by the courier partner.

In such cases, re-shipping charges, if any, shall be borne by the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at the time of placing an order.

SAYA SILVER shall not be responsible for delays, failed deliveries, losses, or additional costs resulting from:

  • Incorrect address details.

  • Incomplete recipient information.

  • Incorrect phone numbers.

  • Failure to receive delivery calls from courier partners.

If an order has not yet been shipped, customers may contact us to request address modifications. Once the order has been dispatched, address changes may not be possible.

Delays in Delivery

While we strive to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Adverse weather conditions.

  • Natural disasters.

  • Public holidays.

  • Transportation disruptions.

  • Strikes or labor shortages.

  • Government regulations or restrictions.

  • High seasonal demand.

  • Courier partner delays.

SAYA SILVER shall not be liable for delays caused by third-party logistics providers or events beyond our control.

Damaged Packages

If you receive a package that appears tampered with, damaged, or opened, we recommend that you:

  • Take photographs of the package immediately.

  • Record an unboxing video, where possible.

  • Contact us within 48 hours of receiving the order.

Claims regarding damaged or missing items may require supporting photographs or videos for verification purposes.

Lost Shipments

In rare cases where a shipment is lost during transit, we will coordinate with the courier partner to investigate the matter.

If the shipment is confirmed lost by the courier partner, we may, at our discretion:

  • Arrange a replacement, subject to availability.

  • Provide store credit.

  • Issue a refund to the original payment method.

Cash on Delivery (COD)

Cash on Delivery service may be available for selected locations and order values.

We reserve the right to:

  • Restrict COD availability.

  • Refuse COD orders.

  • Request advance payment for certain orders.

Customers are requested to ensure availability to receive and pay for COD orders at the time of delivery.

Partial Deliveries

In certain situations, multiple products from the same order may be shipped separately depending on availability and logistics requirements.

Customers will not be charged additional shipping fees for split shipments unless specifically communicated.

Failed Deliveries and Refused Shipments

Orders that are refused, undeliverable, or returned due to customer-related reasons may incur additional shipping or handling charges.

Repeated refusal of orders may result in restrictions on future purchases or the removal of Cash on Delivery eligibility.

Force Majeure

SAYA SILVER shall not be held liable for delays or failure to fulfill shipping obligations resulting from events beyond our reasonable control, including but not limited to:

  • Floods.

  • Fires.

  • Earthquakes.

  • Epidemics or pandemics.

  • War or civil disturbances.

  • Government actions or restrictions.

  • Transportation interruptions.

  • Power outages or internet failures.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our operational practices, courier services, or legal requirements.

Any revisions will be posted on this page with the updated "Last Updated" date.

Contact Us

For questions regarding shipping, delivery, or order status, please contact us:

SAYA SILVER

Address:

SHREE SHYAM TRADING COMPANY

2ND FLOOR, 17/92/03/04, SEV KA BAZAR, Shah Complex,

Agra, Agra, Uttar Pradesh, 282003

Uttar Pradesh - 282003, India