Refund policy

Return & Store Credit Policy

Last Updated: June 21, 2026

At SAYA SILVER, we strive to ensure that every piece of jewelry you receive meets our quality standards and your expectations. We understand that online shopping requires trust, and we are committed to providing a fair and transparent return process.

Please read this Return & Store Credit Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. General Return Policy

We accept return requests for eligible products within 3 days from the date of delivery. To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, tags, invoices, and accessories, if applicable.

  • Show no signs of damage caused by use, mishandling, or improper storage.

  • Be approved by our customer support team after review.

Return requests made after the eligible return period may not be accepted.

2. Products Eligible for Return

You may request a return under the following circumstances:

  • You received a damaged product.

  • You received an incorrect item.

  • The product has a manufacturing defect.

  • The product received is substantially different from the item ordered.

All requests are subject to verification and approval by our team.

3. Products Not Eligible for Return

For hygiene, safety, and product integrity reasons, certain items are not eligible for return or store credit, including:

  • Earrings and nose pins.

  • Personalized, customized, or engraved jewelry.

  • Gift cards or promotional items.

  • Products purchased during clearance sales or special promotional campaigns unless damaged or defective.

  • Products that have been used, worn, resized, altered, or repaired by a third party.

  • Products returned without original packaging, tags, or proof of purchase.

  • Minor variations in color, texture, or finish that may occur due to photography, screen settings, or the handmade nature of certain products.

4. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing us with:

  • Your order number.

  • Clear photographs of the product.

  • Images of the packaging received.

  • A brief description of the issue.

Once we receive and review the information, we may offer:

  • A replacement of the same product, subject to availability.

  • Store credit redeemable on future purchases.

Claims submitted after 48 hours of delivery may not be eligible for resolution.

5. Natural Characteristics of Sterling Silver

Our products are crafted from sterling silver and may naturally develop slight oxidation or tarnishing over time. This is a normal property of silver and does not constitute a manufacturing defect.

Similarly, slight variations in:

  • Finish

  • Texture

  • Weight

  • Stone placement

  • Color appearance under different lighting conditions

are natural characteristics and shall not be considered defects for the purpose of returns or store credit.

6. Return Approval Process

All returns require prior approval from our support team.

Once your request is received:

  • Our team will review the details provided.

  • Additional information or images may be requested.

  • If approved, instructions for returning the product will be shared.

Products sent without prior authorization may not be accepted.

Customers are advised to pack returned items securely to avoid damage during transit.

7. Store Credit Process

After the returned item is received and inspected, we will notify you regarding the status of your return.

If approved, the value of the returned product will be issued as store credit to your SAYA SILVER account or through a unique store credit code. Store credit can be used for future purchases on our website.

Please allow 5–10 business days for the store credit to be issued after successful inspection and approval of the returned product.

Store credit:

  • Cannot be exchanged for cash.

  • Cannot be transferred to another person.

  • Cannot be redeemed through any payment method.

  • May be subject to an expiration period as communicated at the time of issuance.

SAYA SILVER does not provide monetary refunds or refunds to the original payment method.

8. Shipping Charges

Shipping charges paid at the time of purchase are generally non-refundable and are not eligible for store credit.

However, if the return is initiated because:

  • A wrong product was delivered.

  • The product was damaged during transit.

  • A manufacturing defect is verified.

SAYA SILVER may, at its sole discretion, reimburse shipping costs through additional store credit or arrange return pickup.

9. Order Cancellation Policy

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted. In such cases, customers may initiate a return subject to the terms of this policy.

Approved cancellations may be issued in the form of store credit only.

10. Exchange Policy

Currently, exchanges are offered only in the following cases:

  • Wrong item delivered.

  • Damaged item received.

  • Manufacturing defect confirmed by our team.

Exchange requests are subject to stock availability. In the event that the same item is unavailable, store credit may be issued for future purchases.

11. Refusal of Returns

SAYA SILVER reserves the right to refuse return or store credit requests in situations including, but not limited to:

  • Evidence of use, damage, or alteration after delivery.

  • Missing tags, packaging, certificates, or accessories.

  • Return requests submitted outside the applicable period.

  • Claims that cannot be substantiated with sufficient evidence.

  • Damage caused due to mishandling, exposure to chemicals, perfumes, water, or improper storage.

12. No Cash Refund Policy

SAYA SILVER follows a store credit-only return policy.

Approved returns are eligible for replacement or store credit only.

No cash refunds or refunds to the original payment method shall be provided under any circumstances.

13. Force Majeure

SAYA SILVER shall not be liable for delays or inability to process returns, replacements, exchanges, or store credit arising from events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, transportation disruptions, or unforeseen circumstances affecting logistics operations.

14. Contact Us

If you have any questions regarding this Return & Store Credit Policy or wish to initiate a return request, you may contact us at:

SAYA SILVER

Postal Address:

SHREE SHYAM TRADING COMPANY

2ND FLOOR, 17/92/03/04, SEV KA BAZAR, Shah Complex,

Agra, Agra, Uttar Pradesh, 282003

Uttar Pradesh - 282003, India